Support
A person reads this mailbox. Write to info@shiftygroup.com and you will hear back within two business days.
Before you write
Three things usually save a round trip:
- Whether you are the employer or the person employed.
- The email address or mobile number you sign in with.
- What you did, what you expected, and what happened instead.
Common things
I cannot sign in
Ask for a reset on the sign-in screen, then open that email on the phone Shifty is installed on. The link finishes inside the app, so it cannot complete on a computer.
A worker cannot clock in
Clocking in needs the phone to be at the property. Check the property's boundary under Setup, and that the tag or printed code at the gate is the one Shifty issued for that property.
I was added to the wrong household
Ask that employer to end the employment. If nobody can reach them, write to us and we will.
Your account
You can delete your Shifty account from inside the app, or by writing to us if you have already uninstalled it. What gets deleted — and what employment law obliges us to keep — is set out on the delete your account page.
Your information
What Shifty collects and why is in the privacy policy. For anything about your own information, or to complain about how it was handled, write to privacy@shiftygroup.com, which reaches our Information Officer, Lodewiekus van der Walt.
By telephone or post
Shifty (Pty) Ltd
285 Aubrey Tyrrell Street, Pretoria, Gauteng, 0042, South Africa
076 161 4835