Shifty

Delete your Shifty account

In the app

Workers: open Me, scroll down and tap Delete my account.
Employers and managers: open Setup, scroll to Account and tap Delete my account.

Deletion happens straight away and cannot be undone.

Without the app

Email privacy@shiftygroup.com from the email address on the account, or say which mobile number you sign in with. We may ask you to confirm it is you, and we complete the deletion within 30 days.

What is deleted

Your sign-in, so the account no longer exists.
Your profile: photo, preferred name, home language, date of birth, home address and emergency contact.
Your ID or passport number and tax number.
Your banking details.
Your registered phones, notification tokens and notifications.
For an employer: your access to the household. If you are its only owner and it has never employed anyone, the household and its properties are deleted too.

What is kept, and why

South African employment law requires an employer to keep attendance and pay records. So the register — shifts, leave, overtime and pay terms — and the documents on the employer's file stay with the household that employed you, for at least three years, and are then deleted. They are no longer linked to a Shifty account.

If you are the only owner of a household that has staff records, the app cannot delete your account on its own, because those records would be left with nobody responsible for them. Email us and we will close the household properly.